I. V. Bogdan
Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department
Russian Federation

Ignat I. Bogdan – Cand. Sci. in Political Sciences, Head of Center for Digital Sociology and SocioHumanistic Technologies in Healthcare

9, Sharikopodshipnikovskaya ul., Moscow, 115088

D. P. Chistyakova
Sberbank
Russian Federation

Darya P. Chistyakova – Head of  Department, B2C Customer Experience Management

19, Vavilova ul., Moscow, 117997

E. I. Aksenova
Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department
Russian Federation

Elena I. Aksenova –  D.Sc.  in  Economics, Director

9, Sharikopodshipnikovskaya ul., Moscow, 115088

N. N. Kamynina
Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department
Russian Federation

Natalya N. Kamynina – D.Sc. in Medicine, Professor, Deputy Director for Research

9, Sharikopodshipnikovskaya ul., Moscow, 115088

T. I. Bonkalo
Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department
Russian Federation

Tatyana I. Bonkalo – Doctor of Psychological Sciences, Associate Professor; Leading researcher

9, Sharikopodshipnikovskaya ul., Moscow, 115088

A. V. Pravednikov

Russian Federation

Aleksandr V. Pravednikov – Cand. Sci. in Sociological Sciences, Independent researcher