Approaches to Build a Motivation System for Healthcare Workers Through Studying Their Needs

Background. Being valuable resources of primary healthcare organizations, healthcare workers ensure the quality of medical care and fulfill healthcare tasks in preserving national health. Primary care providers suffer from chronic stress due to various factors: a permanent staff shortage, a need to strictly follow standards and regulations that define time limits for interacting with patients, a high probability of conflicts, including misunderstandings of worker actions by patients. Thus, there is an obvious need to develop a motivation system for primary care providers.

Purpose. To study motivational preferences and to analyze needs that lay the foundation to build an efficient motivation system for primary care providers.

Materials and methods. Methods of analysis, synthesis, and content analysis were used to review scientific literature. The publications of Russian authors investigating the needs of primary care providers provided a basis for the study.

Results. The study revealed the difficulties in building a motivation system based on the staff needs since the task has a multidimensional nature. Needs vary over employees and time, therefore, it is recommended, firstly, to carry out constant monitoring in order to timely identify the most significant transformations, secondly, to engage managers with knowledge and experience in motivation management and psychologists in building a motivation system in order to communicate more productively with staff.

1. Cherkasov S.N., Kostikova A.Yu., Bliznyuk N.A. Satisfaction of nurses in state medical institutions. Bull Semashko Nat Res Inst Public Health. 2018;2:67-70. (In Russ.)

2. Kostikova A.Y. Motivation and satisfaction with the professional activities of medical workers: specialty 02.14.03 «Public health and healthcare»: dissertation for the degree of Candidate of Medical Sciences. Moscow; 2019. 170 p. (In Russ.)

3. Savintseva V.V. Motivation system in the process of ensuring the economic security of a medical organization. In: Strategies for the development of social communities, institutions and territories: materials of the IX International Scientific and Practical Conference; Yekaterinburg. 2023;1:77-81. (In Russ.)

4. Baymuratov T.R., Yenikeeva A.M., Nasretdinova L.M., Khusaenova A.A. Motivation of professional activity of medical personnel. In: Pedagogical skills. Proceedings of the X International Scientific Conference; Moscow. 2017; p. 5-6. (In Russ.)

5. Panchuk E.Y. To the problem of labor motivation of a medical institution staff. The Bulletin of Irkutsk State University. Series: Psychology. 2017;20:44-53. (In Russ.)

6. Kukurika A.V., Yurovskaya E.I. Motivational attitudes of managers and ordinary employees of anti-tuberculosis organizations. Health Care of the Russian Federation. 2024;68(1):25-31. (In Russ.)

7. Chirikova A.E. On the motivation of Russian doctors: myths and realities. Interaction. Interview. Interpretation. 2019;11(20):54-76. https://doi.org/10.19181/inter.2019.20.3 (In Russ.)

8. Perevezentsev E.A., Levanov V.M. Motivation as key factor of deploying lean technologies in medical institutions (analytical review). Kuban Sci Med Bull. 2020;27(4):134-148. https://doi.org/10.25207/1608-6228-2020-27-4-134-148 (In Russ.)

9. Petrova N.G., Poghosyan S.G. Motivation of medical personnel as an important element of personnel management. Sci Innov Med. 2020;5(2):105-110. https://doi.org/10.35693/2500-1388-2020-5-2-105-110 (In Russ.)

10. Shevskiy V.I., Sheiman I.M., Shishkin S.V. New models of primary health care: international experience and Russian perspectives. Soc Aspects Pop Health. 2022;68(2):2. Available from: http://vestnik.mednet.ru/content/view/1356/30/lang.ru/. Accessed December 15, 2024. (In Russ.)

11. Andrianov N.Y., Tonkonog V.V. Stimulation of employees of the organization as a key aspect of successful personnel management. Labour Soc Relat. 2024;35(4):164-171. (In Russ.)